Data Privacy

We are committed to ensuring the highest protection of your privacy and the data that you entrust us with. This privacy policy sets out how we, at Clemence Cleave Nutrition, use and protect any personal information that you will share with us, in accordance with GDPR. 

 

For queries and requests related to private data handling, or if you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at data@clemencecleavenutrition.com

Data Controller: Clemence Cleave

Data Protection Officer: Clemence Cleave

This policy is reviewed and updated on a regular basis. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Last update: 15th June 2020

Next scheduled review: 15th June 2021

Information Collected When Visiting Our Website

When you visit our website we collect and store securely Non-Personal and Personal Information you share with us.

  • We collect the Internet protocol (IP) address used to connect your computer to the Internet.

  • The IP addresses of visitors of this site are anonymised before being shared with Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

  • If you book a service through our website, register as a member or subscribe to our newsletter, we collect: login; e-mail address; password; communications; computer and connection information; and booking history. 

  • We collect such Non-personal and Personal Information for the following purposes:

    • To provide and operate our services;

    • To provide our users with ongoing customer assistance and technical support;

    • To be able to contact our visitors and users with general or personalised service-related notices and promotional messages within the remit of the obtain consent;

    • To create aggregated statistical data and other aggregated and/or inferred Non-Personal Information, which we may use to provide and improve our services; 

    • To comply with any applicable laws and regulations.

  • Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to present and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. For more information about Wix data privacy policy, click here.

  • This website uses the bare minimum cookies to retain user preferences and provide anonymised tracking data to a third party application, Google Analytics. Cookies will usually make your browsing experience better. However, you may prefer to disable cookies on this site. To find out more about cookies, check All About Cookies

Information Storage and Data Security 

We are committed to ensuring that all personal information is secure. We will not share nor sell personal information to third parties unless we’ve obtained your explicit permission or are required by law to do so. 

  • We have put in place procedures to safeguard and secure the information we collect, including personal data. We run a paperless practice – all personal data is managed electronically only. If written notes are temporarily taken, these are anonymised, digitised, securely filed electronically, and paper notes are destroyed (shredded) as soon as possible.

  • All devices used are password protected and personal data is stored in secured GDPR compliant service provider software requiring double authentication login.

  • We use GDPR compliant service providers to store and process information related to carrying out nutrition advice and services for clients. These service providers include:  

  • Contact details of email subscribers are stored by the Ascend by Wix service which is GDPR compliant. You can, at any point request for your information to be deleted by simply unsubscribe or email us at data@clemencecleavenutrition.com.

  • In accordance with UK guidelines, health records will be kept for 7 years from final contact, at which point these will be deleted 

Your Rights Over Your Personal Information
  • We will never share nor sell personal information to third parties unless we’ve obtained your explicit permission or are required by law to do so. 

  • Under the General Data Protection Regulation (GDPR), you may request details of personal information which Clemence Cleave Nutrition holds about you, request to have your information updated, or withdraw consent and request to have your information deleted. 

  • If you believe that any of your information we are holding is incorrect or incomplete, please contact us as soon as possible by email at data@clemencecleavenutrition.com and we will correct it promptly.

  • Subscribers to Clemence Cleave Nutrition e-mailing list can opt out whenever they want by clicking on the ‘unsubscribe’ link at the end of all marketing emails. 

  • In accordance with UK guidelines, health records will be kept for 7 years from final contact. Removal of data requests from clients who have received one to one nutrition advice will be handled on an individual basis.

If you have any enquiry about your data and how it is protected, please get in touch at data@clemencecleavenutrition.com

 
 
 

phone: +44 7917 665376

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Online, London & SW London